Job Title: Group Head – Commercial Banking
Reports to: Deputy Managing Director
Client: Confidential
Industry: Banking
Locations: Lagos, Nigeria
Job Purpose/Summary
To profitably grow the market and customer base for the region and ensure a sustained increase in deposits, robust balance sheet (for both assets and liabilities) and revenue from business operations anchored on quality service delivery and creation of positive customer experience.
Key Functions/Responsibilities
- Grow the Commercial Banking Portfolio by 100% in a 6–12-month
- Initiates and coordinates the implementation of approved sales strategies and business growth plans for the target market segments and customers to ensure the profitable achievement of set performance
- Scans the environment and gathers business intelligence that can facilitate the identification of business opportunities, business development, and growth imperatives within the various market
- Identifies and pursues new business opportunities from both existing and new business customers, by analysing opportunities to upsell and maximizing the full banking
- Provides clear direction on all Sales operations within the region by translating set corporate objectives to corporate, commercial, Personal, Institutional, and investment banking performance metrics and drives the business sales teams to achieve set
- Coordinates the conduct of competitor/market analysis and research, and customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance, and profitability of the various business
- Provides market intelligence in supporting the Bank’s efforts to develop new products and new value-added services for clients within the
- Liaises with other Group Heads and Business Managers to facilitate the preparation of annual marketing plans and strategies for liability generation to enable Relationship Managers to achieve targeted growth
- Liaises with Risk Management and SISM Units to advise on service performance standards and ensure that the credit requests for new and existing facilities are correctly prepared in accordance with bank
- Reviews and authorizes corporate banking credit applications from account managers prior to submission to Risk
- Provides regular credit reviews of the SBU clients and defends initiated credit applications when presenting to the Credit Management
- Reviews adequacy of credit proposals and makes appropriate recommendations to guide informed management
- Builds and maintains an effective relationship management system to ensure continuous tracking and measurement of customer satisfaction/loyalty.
- Conducts monthly review of Balance sheet and Income line performance of each Branch and Staff within the region against set
- Monitors customer engagement and service delivery quality to ensure standards are maintained to achieve high customer retention and facilitates strong customer relationship management to drive growth in market
- Liaises with the service quality management function to define and ensure continuous quality improvements in SBU service delivery
- Provides hands-on leadership and supervision of the activities of Relationship Managers to ensure optimal achievement of set performance
- Conducts monthly review meeting with the Branches within the region to address all issues that affects productivity or otherwise including general administration of running the
- Reviews the individual performance of team members against the target set and agreed upon at the beginning of the financial year and makes recommendations on improvement
Qualifications & Experience
Required
- Minimum of Bachelor’s degree in finance/ Accounting or Business Administration and Management or related
- Minimum of 15 years of related experience in a bank or related department with at least 5 years heading a business/corporate/Institutional banking function at a senior management
Desirable
- An MBA (or master’s degree) is an added