IT Officer_H
Job Title: I.T. Officer
Department: Information Technology/Administration
Location: Lagos
Client: Confidential
Employment Type: Full-Time
Job Summary
- To manage and support the hotel’s technology infrastructure, systems, and applications.
- To ensure that all IT operations run smoothly, securely, and efficiently, contributing to excellent guest service and internal operations.
Key Functions/Responsibilities:
- Install, configure, and maintain hardware, software, and network systems across the hotel (computers, printers, routers, switches, servers, POS systems, etc.).
- Provide technical support and troubleshooting for hotel staff and systems, including internet access, email, software applications, and hospitality systems (PMS, POS, key card systems, etc.).
- Ensure data security, system backups, antivirus protection, and compliance with IT policies.
- Monitor system performance and address potential issues proactively.
- Manage hotel’s internet connectivity and guest Wi-Fi systems, ensuring consistent uptime and quality service.
- Maintain accurate IT inventory and documentation for all hardware and software assets.
- Coordinate with external vendors for system support, maintenance, and upgrades.
- Assist in training hotel staff on basic IT tools, systems, and security awareness.
- Participate in planning and implementing IT-related projects or upgrades.
Education and Experience
Required:
- Bachelor’s degree or HND in Computer Science, Information Technology, or a related field.
- Minimum 2–3 years of relevant work experience in IT support or systems administration.
- Professional certifications (e.g., CompTIA, Cisco, Microsoft) are a plus.
- Proven experience in an IT support or officer role, preferably in a hospitality environment.
- Familiarity with hotel systems such as PMS (e.g., Opera, Protel), POS, PBX, and door locking systems is an advantage.
- Strong knowledge of computer systems, networks, operating systems (Windows, Linux), and software applications.
Desirable:
- Strong troubleshooting, problem-solving, and communication skills.
- Ability to work independently and under pressure.
- Strong organizational skills and attention to detail.
Understanding of IT security and data protection principles.