Executive Director Application (Commercial Banking)

Job Purpose/summary

To profitably grow the market and customer base for the commercial banking directorate and ensure sustained increase in deposits, robust balance sheet (for both assets and liabilities) and revenue from business operations anchored on quality service delivery and creation of positive customer experience.

Key Functions/Responsibilities

• Initiates and coordinates the implementation of approved
  commercial banking strategies and business growth plans for the
  target market segments and customers to ensure the profitable
  achievement of set performance goals
• Scans the environment and gathers business intelligence that
  can facilitate the identification of business opportunities, business
  development and growth imperatives within the commercial
  banking market segment
• Identifies and pursues new business opportunities from both
  existing and new business customers, by analysing opportunities
  to up sell and maximizing the full banking relationships
• Provides clear direction on all Commercial banking operations by
  translating set corporate objectives to corporate and investment
  banking performance metrics and drives the business sales team
  to achieve set targets
• Coordinates the conduct of competitor/market analysis and
  research, and customer needs analysis on an ongoing basis to
  ensure continued competitiveness, relevance and profitability of
  commercial banking offerings
• Provides market intelligence in supporting the Bank’s efforts to
  develop new products and new value-added services for clients
• Liaises with other Directorate Heads and Business Managers to
  facilitate the preparation of annual marketing plans and
  strategies for liability generation to enable Relationship Managers
  to achieve targeted growth objectives.
• Liaises with Risk Management and Service Quality & Review Units
  to advise on service performance standards and ensure that the
  credit requests for new and existing facilities are correctly
  prepared in accordance with bank policies
• Reviews and authorizes corporate banking credit applications
  from account managers prior to submission to Risk Management
•  Provides regular credit reviews of Commercial Banking clients
  and defends initiated credit applications when presenting to the
  Credit Management Committee
• Reviews adequacy of credit proposals and makes appropriate
  recommendations to guide informed management decisions
• Builds and maintains effective commercial banking relationship
  management system to ensure continuous tracking and
  measurement of corporate customer satisfaction/loyalty
• Conducts monthly review of Balance sheet and Income line
  performance of each Branch and corporate banking staff of the
  branch against set targets
• Monitors customer engagement and service delivery quality to
  ensure standards are maintained in order to achieve high
  customer retention, and facilitates strong customer relationship
  management to drive growth in market share
• Liaises with the service quality management function to define
  and ensure continuous quality improvements in commercial
  banking service delivery standards
• Provides hands-on leadership and supervision of the activities of
  Relationship Managers to ensure optimal achievement of set
  performance targets.
• Conducts meetings with direct line reports and operation staffs to
  address all issues that affects productivity or otherwise including
  general administration of running the branch.
• Reviews the individual performance of team members and
  against target set and agreed at the beginning of the financial
  year and makes recommendations on improvement
  requirements.

Education:

• Minimum of bachelor’s degree in finance/ Accounting or Business Administration and Management or related field
• An MBA (or master’s degree) is an added advantage

Experience:

•  Minimum of 15-20 years of related experience in a bank or related department
• At least 10 years heading a business/corporate/Institutional banking function at senior management level