Job Title: Front Desk Executive (Hospitality)
Client: Confidential
Industry: Hospitality
Locations: Lagos, Nigeria
Job Purpose/Summary
As an Front Desk Executive, you will be responsible managing check-ins, check-outs, reservations, guest inquiries, and ensures a seamless and pleasant guest experience from arrival to departure.
Key Functions/Responsibilities
- Greet and welcome guests with a warm and professional attitude.
- Respond to guest inquiries and resolve complaints in a timely manner.
- Ensure the front desk and reception area are clean, organized, and well-stocked with necessary materials.
- Follow security procedures and handle confidential guest information with discretion.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and room assignments modifications in person, via phone, or online.
- Act as a liaison between guests and the management.
- Maintain accurate records of room availability, guest accounts, and payments.
- Provide information about hotel amenities, local attractions, travel routes, and services.
- Promote hotel services, facilities, and special offers.
- Process payments accurately and issue receipts/invoices.
- Keep daily logbook, shift reports, and handovers.
- Liaise with housekeeping, kitchen, and other departments to meet guest needs.
- Monitor guest feedback and escalate issues to supervisors where necessary.
Required:
- B.Sc. degree or diploma in Hospitality Management, Business Administration or a related field.
- Minimum 2 years’ experience in front desk or customer service role, preferably in a hotel or hospitality setting.
- Knowledge of booking platforms (e.g., Booking.com, Expedia).
- Proficient in MS Office and hotel management software (e.g., OPERA, PMS).
Desirable:
- Fluency in multiple languages is a plus.
- Certification in customer service or hospitality management
- First aid or emergency response training