Front Desk Executive

Job Title: Front Desk Executive
Client: Confidential
Industry: Investment Banking
Locations: Lagos, Nigeria

Job Purpose/summary

As the Front Desk Executive, you will be responsible for receiving and attending to guests and clients, creating a positive impression and delivering excellent customer service. Also supports the operations of the business, office ambience and office functioning.

Key Functions/Responsibilities

  • Ensure provision of adequate supplies, telecommunications and mailing systems for office operations.
  • Welcome guests, clients, and employees as they arrive at the office or establishment also provide any necessary information and direct clients to the appropriate person or department.
  • Assist in the management of office logistics and travel protocol for staff.
  • Coordinate schedules for appointments, meetings, and reservations of the meeting rooms/Board room.
  • Address inquiries and provide required information about the organization, its services, and its policies courteously and professionally.
  • Handle complaints and concerns effectively, escalating issues when necessary.
  • Keep the front desk area clean, organized, and presentable at all times. Ensure that office supplies are stocked and equipment is in good working condition.
  • Assist with various administrative tasks such as event planning, drivers scheduling, monitoring of Janitors.

Qualifications & Experience


  • Bachelor’s degree in any discipline.
  • Minimum of 3 years post NYSC experience as a Front Desk Executive.
  • Proven work experience as a Receptionist, Front desk representative, or similar role
  • Proficiency in MS Office applications and CRM software.


  • Excellent oral and written communication skills.
  • Must be able to maintain strict confidentiality of business and office matters.
  • Proven ability to build and maintain relationships with clients, partners, and stakeholders.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.