Relationship Officer, Private Banking

Job Title: Relationship Officer, Private Banking
Client: Providus Bank
Industry: Banking
Locations: Lagos, Nigeria

Job Purpose/summary

As a relationship Officer, you are to ensure productive engagement of banking customers and support the sustainable growth of the bank’s private banking business by promoting and marketing products and services to niche market segments with a focus on high net worth/affluent individuals and enabling access to superior banking services.

Key Functions/Responsibilities

  • Develop and maintain business contacts with existing and prospective customers to grow the revenue and customer base for the bank’s private banking products and services
  • Initiate and agree with customers to up/cross-sell the bank’s products/services as well as respond to customer enquiries, requests, and issues in a timely and satisfactory manner
  • Follow up on prospective sales opportunities from discussions with existing and prospective customers to ensure conversion of new or repeat business
  • Continuously engage the market to acquire new private banking customers by building and nurturing business relationships based on trust, empathy, credibility, and ethical conduct
  • Make daily calls to existing and prospective customers to mobilize deposits and other revenue-generating transactions as well as market other available banking products/services offered by the bank
  • Gather and provide data for the team leads to prepare periodic performance and marketing reports
  • Perform customer acceptance checks before on-boarding private banking clients in accordance with the bank’s established policies and procedures
  • Advise existing customers on their personal banking objectives and financial needs by analysing wealth management opportunities, recommending suitable in-house ‘bespoke’ financial solutions, and executing banking and financial transactions based on the customers’ instructions
  • Provide ongoing support personalized/unique services to account holders and identify potential opportunities for extending other banking services
  • Monitor and provide support in account opening/account reactivation as well as the review of account opening documents
  • Monitor and follow up on value chain customers for onboarding by reviewing/analysing transactions report and sorting out the value chain prospects
  • Liaise with the banking services team to ensure proper and timely on-boarding existing customers on the mobile and CIB platform
  • Participate in periodic sales meetings with the RM team leads to review various daily reports and deliberate follow-up plans on existing transactions for the various team members)

Qualifications & Experience


  • First degree in Accounting, Management, Marketing, Business or a related field from an accredited institution.
  • Minimum of 4 years in Sales and Relationship Management in a Bank
  • Experience working as a Private Banking Relationship Manager is compulsory


  • An MBA (or master’s degree) is an added advantage.