Relationship Officer

Job Purpose/summary

To build and maintain productive relationships with high net worth/affluent customers aimed at facilitating sustainable growth of the bank’s commercial banking business by promoting and marketing products and services in commercial market segments, as well as managing all aspects of the customer relationship to achieve long-term customer loyalty.

Key Functions/Responsibilities

•  Scans the environment and gathers market intelligence on the
  business environment, customer engagement and business
  development opportunities within the corporate banking market
  segments.
•  Develops and maintains business contacts with existing and
  prospective customers to grow the revenue and customer base
  for the bank’s corporate banking products and services.
•  Initiates and agrees with customers to up/cross-sell the bank’s
  products/services as well as respond to customer enquiries,
  requests and issues in a timely and satisfactory manner.
•  Provides assistance to customers to attain approval on new
  account openings by reviewing all KYC documents and linking
  entire customer accounts to suitable relationship management
  support system.
•  Follows up on prospective sales opportunities from discussions
  with existing and prospective customers to ensure conversion of
  new or repeat business.
•  Continuously engages the market to acquire new corporate
  banking customers by building and nurturing business
  relationships based on trust, empathy, credibility, and ethical
  conduct.
•  Makes daily calls to existing and prospective customers to
  mobilize deposits and other revenue-generating transactions as
  well as market other available banking products/services
  offered by the bank.
•  Performs customer acceptance checks before onboarding
  corporate clients in accordance with the bank’s established
  policies and procedures.
•  Advises existing customers on their corporate banking objectives
  and financial needs by analysing business and market
  opportunities, recommending suitable in-house ‘bespoke’
  financial solutions, and executing banking and financial
  transactions based on the customers’ instructions.
•  Provides ongoing support on bespoke corporate banking
  services to account holders and identifies potential opportunities
  for extending basic banking services.
•  Monitors and provides support in account opening/account
  reactivation as well as the review of account opening
  documents.
• Monitors and follows up on value chain customers for onboarding
  by reviewing/analyzing transactions report and sorting out the
  value chain prospects.
•  Liaises with the banking services team to ensure proper and
  timely on-boarding of existing customers on the mobile and CIB
  platform,
•  Participates in periodic sales meetings with the RM team leads
  to review various daily reports and deliberate follow-up plans on
  existing transactions for the various team members.
•  Gathers and provides data for the team leads to prepare
  periodic performance and marketing reports.

Education:

•  Minimum of bachelor’s degree in business, marketing, management, or related field.

Experience:

•  Minimum of 2 years of experience in a sales or customer service role.

Language Requirements:

• English

Functional Competencies:

•  Minimum of 2 years of experience in a sales or customer service role.
• Bachelor’s degree in business, marketing, management, or related field.
• Knowledge of branch, account service delivery & service standards.
• Ability to make decisions that balance technical considerations with business needs.
• Excellent communication and presentation skills.
• Strong initiative to find ways to improve solutions, systems, and processes.

Preferred Competency Requirements

• Sales and selling
• Independence & Objectivity
• Negotiation
• Sector and Market Knowledge
• Results orientation (includes focus on delivery)
• Knowledge of internal audit, internal control, and compliance

Corporate Competencies

• Communication
• Commercial Acumen
• Decision Making
• Knowledge of banking products
• Understanding of risks & regulatory requirements
• Relationship building and management