Ticketing Agent

Job Purpose/summary

• Issue tickets to customers
• To keep track of the purchase of tickets on the company’s website.
• Monitor the payment of tickets issues on the website and the appropriate remittance to regulatory bodies and airlines.
• To render travel advisory services to customers

Key Functions/Responsibilities

Ticketing Management:

• Issue airline tickets, including handling complex cases such as modifications, reissuance, and refunds.
• Accurately calculate fares based on airline tariffs, promotional offers, and client preferences.
• Input and maintain customer information in the computer system to facilitate ticket issuance and record updates.
• Ensure compliance with regulatory and airline-specific policies during ticket issuance.
• Manage ticket fee collection, ensuring accurate recording and compliance with company policies.
• Monitor and report on the percentage of tickets sold versus the amount collected.
• Implement and follow effective procedures for ticketing to ensure consistency, accuracy, and adherence to industry standards.

Customer Assistance:

• Handling intricate customer scenarios, including ticket modifications, reissuance, and refunds.
• Providing expert assistance to resolve customer issues effectively.
• Assisting customers who have made travel purchases, handling reservation confirmations, changes, and cancellations.
• Promoting additional travel products, such as tour tickets, travel insurance, upgraded seats, or accommodations.
• Providing guidance to customers on ticketing inquiries, costs, and travel schedules.

Efficient Record Keeping:

• Inputting and maintaining customer information in the computer system to issue tickets and update records for future needs.
• Managing scheduling of flights based on customer requirements and available options, considering factors like weather conditions.
• Accurately calculating fares based on airline tariffs, promotional offers, and client preferences.

Trip Planning and Assistance:

• Collaborate with customers to plan travel itineraries tailored to their preferences and needs.
• Provide expert guidance on destinations, routes, layovers, and connecting flights.
• Offer recommendations for travel logistics, accommodations, and activities to enhance the overall travel experience.

Education:

Required:

• BSc. in English, Hospitality, Travel, Tourism, Business or relevant field
• Minimum 8 years cumulative experience with 5 years working experience as a Travel Consultant
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel) and any other one related to Visa and Immigration Consultancy

Desirable:

• A postgraduate qualification, preferably an MBA or Relevant Master’s Degree
• Diploma in IATA (International Air Transport Association).