Ticketing Agent

Job Title: Ticketing Agent
Client: Confidential
Industry: Travel Agency
Location: Lagos, Nigeria

Job Purpose/summary

  • Issue tickets to customers
  • To keep track of the purchase of tickets on the company’s website.
  • Monitor the payment of tickets issues on the website and the appropriate remittance to regulatory bodies and airlines.
  • To render travel advisory services to customers

Key Functions/Responsibilities

Ticketing Management:

  • Issue airline tickets, including handling complex cases such as modifications, reissuance, and refunds.
  • Accurately calculate fares based on airline tariffs, promotional offers, and client preferences.
  • Input and maintain customer information in the computer system to facilitate ticket issuance and record updates.
  • Ensure compliance with regulatory and airline-specific policies during ticket issuance.
  • Manage ticket fee collection, ensuring accurate recording and compliance with company policies.
  • Monitor and report on the percentage of tickets sold versus the amount collected.
  • Implement and follow effective procedures for ticketing to ensure consistency, accuracy, and adherence to industry standards.

Customer Assistance:

  • Handling intricate customer scenarios, including ticket modifications, reissuance, and refunds.
  • Providing expert assistance to resolve customer issues effectively.
  • Assisting customers who have made travel purchases, handling reservation confirmations, changes, and cancellations.
  • Promoting additional travel products, such as tour tickets, travel insurance, upgraded seats, or accommodations.
  • Providing guidance to customers on ticketing inquiries, costs, and travel schedules.

Efficient Record Keeping:

  • Inputting and maintaining customer information in the computer system to issue tickets and update records for future needs.
  • Managing scheduling of flights based on customer requirements and available options, considering factors like weather conditions.
  • Accurately calculating fares based on airline tariffs, promotional offers, and client preferences.

Trip Planning and Assistance:

  • Collaborate with customers to plan travel itineraries tailored to their preferences and needs.
  • Provide expert guidance on destinations, routes, layovers, and connecting flights.
  • Offer recommendations for travel logistics, accommodations, and activities to enhance the overall travel experience.



  • BSc. in English, Hospitality, Travel, Tourism, Business or relevant field
  • Minimum 8 years cumulative experience with 5 years working experience as a Travel Consultant
  • Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel) and any other one related to Visa and Immigration Consultancy


  • A postgraduate qualification, preferably an MBA or Relevant Master’s Degree
  • Diploma in IATA (International Air Transport Association).