Job Title: Branch Head, Port-Harcourt
Location: Port Harcourt
Client: Providus Bank
Job Purpose/summary
The role holder will be responsible for profitably growing the Bank’s balance sheet size, deposit base, market and customer base for the Port Harcourt region and ensure a sustained increase in deposit growth (both assets and liabilities).
Drive profitability and revenue from business operations in the region anchored on quality service delivery and creation of positive customer experience.
Key Functions/Responsibilities
- Initiate and coordinate the implementation of approved sales strategies and business growth plans for the target market segments and customers to ensure the profitable achievement of set performance goals
- Scan the environment and gathers business intelligence that can facilitate the identification of business opportunities, business development and growth imperatives within the various market segment
- Identify and pursue new business opportunities from both existing and new business customers, by analysing opportunities to upsell and maximizing the full banking relationships
- Provide clear direction on all Sales operations within the region by translating set corporate objectives to corporate, commercial, Personal, Institutional, and investment banking performance metrics and drives the business sales teams to achieve set targets
- Coordinate the conduct of competitor/market analysis and research, and customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance, and profitability of the various business offerings
- Provide market intelligence in supporting the Bank’s efforts to develop new products and new value-added services for clients within the region
- Liaise with other Group Heads and Business Managers to facilitate the preparation of annual marketing plans and strategies for liability generation to enable Relationship Managers to achieve targeted growth objectives
- Liaise with Risk Management and SISM Units to advise on service performance standards and ensure that the credit requests for new and existing facilities are correctly prepared in accordance with bank policies
- Review and authorize corporate banking credit applications from account managers prior to submission to Risk Management
- Provide regular credit reviews of the SBU clients and defends initiated credit applications when presenting to the Credit Management Committee
- Review adequacy of credit proposals and makes appropriate recommendations to guide informed management decisions
- Build and maintain an effective relationship management system to ensure continuous tracking and measurement of customer satisfaction/loyalty
- Conduct monthly review of Balance sheet and Income line performance of each Branch and Staff within the region against set targets
- Monitor customer engagement and service delivery quality to ensure standards are maintained in order to achieve high customer retention and facilitates strong customer relationship management to drive growth in market share
- Liaise with the service quality management function to define and ensure continuous quality improvements in SBU service delivery standards
- Provide hands-on leadership and supervision of the activities of Relationship Managers to ensure optimal achievement of set performance targets
- Conduct monthly review meeting with the Branches within the region to address all issues that affects productivity or otherwise including general administration of running the branches
- Review the individual performance of team members against the target set and agreed upon at the beginning of the financial year and makes recommendations on improvement requirements
Qualifications & Experience
Required
- Minimum of bachelor’s degree in finance/ Accounting or Business Administration and Management or related field
- Minimum of 15 years of related experience in a bank or related department with at least 5 years heading a business/corporate/Institutional banking function at a senior management level
Desired
- Relevant Masters degree e.g., MBA