Executive Director (Commercial Banking)
Job Title: Executive Director (Commercial Banking)
Client: Signature Bank
Reports to: Managing Director/CEO
Directly Manages: Divisional Heads, Group Heads of Business Units within the
Directorate
Business Unit/Function: Commercial Banking
Directorate
Job Purpose/summary
To profitably grow the market and customer base for the commercial banking directorate and ensure sustained increase in deposits, robust balance sheet (for both assets and liabilities) and revenue from business operations anchored on quality service delivery and creation of positive customer experience.
Key Functions/Responsibilities
- Initiates and coordinates the implementation of approved
commercial banking strategies and business growth plans for the
target market segments and customers to ensure the profitable
achievement of set performance goals - Scans the environment and gathers business intelligence that
can facilitate the identification of business opportunities, business
development and growth imperatives within the commercial
banking market segment - Identifies and pursues new business opportunities from both
existing and new business customers, by analysing opportunities
to up sell and maximizing the full banking relationships - Provides clear direction on all Commercial banking operations by
translating set corporate objectives to corporate and investment
banking performance metrics and drives the business sales team
to achieve set targets - Coordinates the conduct of competitor/market analysis and
research, and customer needs analysis on an ongoing basis to
ensure continued competitiveness, relevance and profitability of
commercial banking offerings - Provides market intelligence in supporting the Bank’s efforts to
develop new products and new value-added services for clients - Liaises with other Directorate Heads and Business Managers to
facilitate the preparation of annual marketing plans and
strategies for liability generation to enable Relationship Managers
to achieve targeted growth objectives. - Liaises with Risk Management and Service Quality & Review Units
to advise on service performance standards and ensure that the
credit requests for new and existing facilities are correctly
prepared in accordance with bank policies - Reviews and authorizes corporate banking credit applications
from account managers prior to submission to Risk Management - Provides regular credit reviews of Commercial Banking clients
and defends initiated credit applications when presenting to the
Credit Management Committee - Reviews adequacy of credit proposals and makes appropriate
recommendations to guide informed management decisions - Builds and maintains effective commercial banking relationship
management system to ensure continuous tracking and
measurement of corporate customer satisfaction/loyalty - Conducts monthly review of Balance sheet and Income line
performance of each Branch and corporate banking staff of the
branch against set targets - Monitors customer engagement and service delivery quality to
ensure standards are maintained in order to achieve high
customer retention, and facilitates strong customer relationship
management to drive growth in market share - Liaises with the service quality management function to define
and ensure continuous quality improvements in commercial
banking service delivery standards - Provides hands-on leadership and supervision of the activities of
Relationship Managers to ensure optimal achievement of set
performance targets. - Conducts meetings with direct line reports and operation staffs to
address all issues that affects productivity or otherwise including
general administration of running the branch. - Reviews the individual performance of team members and
against target set and agreed at the beginning of the financial
year and makes recommendations on improvement
requirements.
Education:
- Minimum of bachelor’s degree in finance/ Accounting or Business Administration and Management or related field
- An MBA (or master’s degree) is an added advantage
Experience:
- Minimum of 15-20 years of related experience in a bank or related department
- At least 10 years heading a business/corporate/Institutional banking function at senior management level